Reference and Education

Significant Features of Salesforce

Introduction:

To begin with, Salesforce is a popular CRM tool beneficial for support, sales, and marketing teams worldwide. In addition, it helps companies in finding more business prospects, close more deals, and surprise customers with amazing service. Here are some of the popular products that Salesforce provides.

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Experience Cloud
  • Analytics Cloud
  • App Cloud
  • IoT Cloud

Features of Salesforce:

Salesforce comes with an account and contact management feature which provides the complete information of each customer. This information consists of activity history, communications, Key contacts, and a lot more related to customer communication. In addition, its opportunity management feature helps users in managing the sales deal with Salesforce. It allows them to be connected with the people and information necessary for completing every deal.

It guides users and tells them what move should they need to take to win the specific deal. Furthermore, it comes with a feature known as Salesforce engage that allows you to share the marketing content with sales. This feature fills the gaps between sales and marketing by providing real-time sales alerts according to engagement with the customers. To further know about it, one can visit Salesforce Online Training in Qatar. Apart from these, this software tool provides various other features too which are as follows.

  • Sales Collaboration- It provides the sales team with powerful social tools and allows them to work together on various opportunities.
  • Salesforce Mobile App- It provides businesses with information about how the marketing activities impact the sales pipelines.
  • File Sync and Share- This feature allows you to share files, collaborate and track all these activities in real-time.
  • Sales Forecasting- You get real-time observations of the entire team’s forecast along with a complete view of the business.
  • Reports and Dashboards- It provides a real-time view of the business at a glance and allows us to create sales forecasting reports.
  • Email Integration- It can integrate with the Outlook CRM and Gmail for synchronizing contacts and events to work faster.

Benefits of Using Salesforce:

Salesforce leverages customer information to increase sales and provides you with a Bird’s Eye View of the sales pipeline. It helps in determining sales opportunities and improves your marketing pipeline. Using this tool allows you to develop effective sales cycles and make your teams more efficient. Furthermore, it decreases conflicts in sales channels and provides you with tools for field personnel. Salesforce also helps in increasing customer satisfaction along with improving ROI and sales revenue. It isn’t just for customer relationship management professionals and is also beneficial for sales and marketing professionals. Salesforce is a total business solution that allows you to customize its deployment as per your industry and needs. Many institutes provide Salesforce Online Course in Oman and one can enroll in them to start a career in it. Apart from these, given below are some of the benefits of using Salesforce.

  • Flexibility- It is a highly flexible and adaptable platform that provides you with objects that can be set entirely in line with your desire. Furthermore, it does not restricts a user to a certain set of page layouts, workflows, and processes.
  • Easy to Manage- Salesforce does not require a lot of IT knowledge to implement changes on the administration side. It is easily manageable and Salesforce’s learning program will train you up from user to administrator.
  • Standard API Links- It is the largest web-based platform and there are many standard API links available on it. These links allow you to approach other suppliers for a tried-and-tested alternative in case something does not fit your needs.
  • Huge Community Support- This is the world’s largest ecosystem which provides multiple benefits to its users. Moreover, it is expanding regularly as it is being evaluated by users and developed by developers.

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